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Currency - All prices are in AUD

Currency - All prices are in AUD
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TwoHandsPaperie.com
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Shipping & Returns

Shipping Policies

All orders will have shipping charges added unless otherwise noted. Shipping charges are based on weight and size of package, and destination zip code. Shipping charges are non-refundable. “Flat-rate” and “free shipping” specials are only available within the United States.

Oversize or heavy packages may have surcharges added, regardless of whether “flat-rate”, “free shipping”, or “standard shipping” are chosen. You will be contacted for approval of additional shipping charges if surcharges apply to your order.

We currently ship to the Continental US, Alaska and Hawaii, and Canada.

Orders are typically shipped within 2 business days, excluding those placed on weekends or holidays, which are shipped on the next business day. This does not apply to custom or special orders, or Express Shipping.

We ship orders to the shipping address the customer provides. Two Hands Paperie is not responsible for packages that are shipped to incorrect addresses provided by the customer.  Please confirm shipping addresses are correct. If a package is delivered to an incorrect address due to the customer providing it, it is the responsibility of the customer to follow up with the United States Postal Service to have the package redirected or returned to us. We do not refund shipping charges for improperly addressed orders.

Tracking numbers will be emailed on the day your package ships.

We reuse packing materials and shipping boxes from deliveries we receive whenever possible. Please reuse or recycle these materials.

Shipping Methods

Our preferred carrier is the United States Postal Service. When “flat-rate shipping” or “free shipping” are chosen, orders are shipped using the ground shipping method we choose, usually Priority Mail, but occasionally First Class, Parcel Post, FEDEX, or UPS. Priority Mail and Parcel Post packages deliver within 5 to 10 days in the Continental United States, but can take up to two weeks. FEDEX and UPS can take 5 to 10 days for delivery.

Expedited shipping can be arranged on any order for additional fees. If you have a time-sensitive delivery, wish to have better control over your package, up-to-date tracking information, and delivery confirmation, consider using expedited shipping. Please note- “Flat-rate” or “free shipping” items are not expedited. Expedited charges can be viewed in a drop-down menu during checkout. Our expedited shipping method is the USPS Express shipping. Expedited shipping usually arrives within one to two days.

Shipping to Canada will be via the United States Postal Service using First Class International shipping.


Final Note- The Reality of Shipping Packages

With millions of packages moving across the country daily, some of them will be mis-directed, damaged, and lost entirely. There is no absolute, 100% guarantee that a package will arrive undamaged, within the projected time, or at all- no matter the shipping method or carrier. The fine print of ALL carriers will clearly state this. While most of our shipments do arrive in a timely manner without any damage, some do not. And so we must also state this fact.

Another fact lost on most of us today is that the USPS, FEDEX and UPS share shipping services daily. We may send your package via the USPS, but there is every chance that it may be transferred to FEDEX or UPS for movement across the country, then back to the USPS at its destination city. A FEDEX or UPS package may receive its actual delivery by the USPS. Unfortunately there is no way for us to tell when or if this will happen, no way to track the package once it changes carriers, and no way to tell when it will actually be delivered.  This is the reality of shipping today which most companies do not disclose and most people are unaware of.

Damages, Returns, and Exchanges For TwoHandspaperie.com

Please inspect all shipments upon receipt and notify Two Hands Paperie immediately if an item is damaged- email Shipping@TwoHandsPaperie.com. Appropriate action will be taken depending on the type of damage, shipping method, and carrier.

We accept returns for online sales- request must be made within 14 days of delivery. This period is extended during the holiday season- we understand that items are given as gifts! All returns require a Return Authorization (RA) number to be processed. Please contact us by email at Shipping@TwoHandsPaperie.com with your return request and to receive your RA number. Be sure to include your full name and your order number in the email.

All returns must be received in new, unused, unopened condition. Shipping charges are non-refundable- only product cost will be refunded. Refunds will be made promptly, within 3 business days of receipt of acceptable return merchandise. Credit will be applied to original method of payment. You may cancel your order at any time before it has shipped at no charge.

The following items are NOT RETURNABLE:
-decorative sheet paper
-pens
-books
-special orders of any kind
-custom orders such as printing, stamps, or embossers
-sale items

 

Pricing Policy for Online Merchandise

Two Hands Paperie and TwoHandsPaperie.com offer different products, services, and specials. All products carried in the retail store are not available on the website. Certain products may be offered on the website which are not available in the store. Prices for products may be different on the website and in the store.

Discounts and specials offered in the store may not be applied to website purchases. Coupons, promo codes, specials, and shipping offers on the website may not be applied to in-store purchases. Offers may not be combined unless otherwise noted in specific offers.