- Shipping & Returns
Shipping & Returns
Please note that the USPS is experiencing unprecedented package volume and delays, as much as 2 to 3 weeks in some locations. Nearly all US cities are experiencing backed up mail. Besides the volume of mail, other factors include the pandemic in general, outbreaks of corona within certain facilities causing shutdowns, and to the dismantling and restructuring of many sorting facilities around the country by the new postmaster. This information comes directly from the USPS.
We are currently only shipping to the United States. We do not offer international shipping.
All orders will have shipping charges added unless otherwise noted. Shipping charges are based on weight and size of package, and destination zip code. Shipping charges are non-refundable. “Flat-rate” and “free shipping” specials are only available within the United States. Flat-rate shipping charges to Alaska and Hawaii are greater than those of the continental US, and some items may have additional surcharges added based on size and weight.
Oversize or heavy packages may have surcharges added, regardless of whether “flat-rate”, “free shipping”, or “standard shipping” are chosen. You will be contacted for approval of additional shipping charges if surcharges apply to your order.
Orders are typically shipped within 2 to 3 business days, excluding those placed on weekends or holidays, which are shipped on the next business day. This does not apply to custom or special orders, or Express Shipping.
We ship orders to the shipping address the customer provides.
Two Hands Paperie is not responsible for packages that are shipped to incorrect addresses provided by the customer. Please confirm shipping addresses are correct. If a package is delivered to an incorrect address due to the customer providing it, it is the responsibility of the customer to follow up with the United States Postal Service, or appropriate carrier, to have the package redirected or returned to us. We do not refund shipping charges for improperly addressed orders or reship for free.
Tracking numbers will be emailed on the day your package ships.
We reuse packing materials and shipping boxes from deliveries we receive whenever possible. Please reuse or recycle these materials.
Our preferred carrier is the United States Postal Service. When “flat-rate shipping” or “free shipping” are chosen, orders are shipped using the ground shipping method we choose, usually Priority Mail, but occasionally First Class, Parcel Post, FEDEX, or UPS. Priority Mail and Parcel Post packages deliver within 5 to 10 days in the Continental United States, but can take up to two weeks. FEDEX and UPS can take 5 to 10 days for delivery.
Expedited shipping can be arranged on any order for additional fees. If you have a time-sensitive delivery, wish to have better control over your package, up-to-date tracking information, and delivery confirmation, consider using expedited shipping. Please note- “Flat-rate” or “free shipping” items are not expedited. Expedited charges can be viewed in a drop-down menu during checkout. Our expedited shipping method is the USPS Express shipping. Expedited shipping usually arrives within one to two days.
Final Note- The Reality of Shipping Packages
With millions of packages moving across the country daily and that number increasing by the day, not to mention the reality of the new paradigm that the year 2020 has brought us, packages WILL BE DELAYED, some of them will be mis-directed, damaged, and lost entirely.
There is no absolute, 100% guarantee that a package will arrive undamaged, within the projected time, or at all- no matter the shipping method or carrier. The fine print of ALL carriers will clearly state this. While most of our shipments do arrive in a timely manner without any damage, some do not. And so we must also state this fact.
Another fact lost on most of us today is that the USPS, FEDEX and UPS share shipping services daily. We may send your package via the USPS, but there is every chance that it may be transferred to FEDEX or UPS, or even small, regional carriers that we've never heard of, for movement across the country, then back to the USPS at its destination city. A FEDEX or UPS package may receive its actual delivery by the USPS. Unfortunately there is no way for us to tell when or if this will happen, no way to track the package once it changes carriers, and no way to tell when it will actually be delivered. This is the reality of shipping today which most companies do not disclose and most people are unaware of.
Damages, Returns, and Exchanges For TwoHandspaperie.com
Please inspect all shipments upon receipt and notify Two Hands Paperie immediately if an item is damaged- email Shipping@TwoHandsPaperie.com. Appropriate action will be taken depending on the type of damage, shipping method, and carrier.
All returns must be received in new, unused, unopened condition. Shipping charges are non-refundable- only product cost will be refunded. Refunds will be made promptly, within 3 business days of receipt of acceptable return merchandise. Credit will be applied to original method of payment. You may cancel your order at any time before it has shipped at no charge.
The following items are NOT RETURNABLE:
Pricing Policy for Online Merchandise
Two Hands Paperie and TwoHandsPaperie.com offer different products, services, and specials. All products carried in the retail store are not available on the website. Certain products may be offered on the website which are not available in the store. Prices for products may be different on the website and in the store.